At Bare & Butter, we are committed to providing high-quality, organic, and chemical-free skincare products. While we take the utmost care in preparing and shipping our products, we understand that issues may occasionally arise. This Refund & Return Policy outlines your rights and obligations in connection with returns, exchanges, and refunds.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • Timeframe: You must notify us of your request within seven (7) calendar days from the date the product was delivered to you, as indicated by the carrier’s tracking record.
  • Condition of Goods:
  • Products must be in unopened and unused condition to be eligible for return, unless they were damaged, leaking, or defective upon delivery.
    Due to the personal and perishable nature of skincare and cosmetic products, used items that are not defective are non-returnable for hygiene and safety reasons.
  • Proof of Purchase: A valid proof of purchase—such as an e-receipt, order confirmation number, or invoice—is required for all return and refund requests.

2. Damaged, Defective, or Incorrect Products

In the event that you receive a damaged, defective, or incorrect product:

  • You must notify us within seven (7) calendar days of delivery.
    Please provide clear photographic evidence of the damage, defect, or error, along with your order number, by emailing us at [Insert Customer Service Email].
  • Upon verification, you may choose between:
  • A full refund to your original method of payment; or
  • A replacement product, shipped to you at no additional cost.

3. Return Procedure

To initiate a return, please email us at [Insert Customer Service Email] and include the following:

  • Your full name and contact details
  • Order number
    Reason for return
  • Photographs (if applicable)
    If your return is approved, we will provide:
  • A prepaid return shipping label (for damaged, defective, or incorrect products); or
  • Return instructions for other eligible returns.
    Returns sent without prior authorization may not be accepted.

4. Refund Process

Once the returned item is received and inspected:

  • Refunds will be issued to the original payment method within five (5) business days, provided the return complies with this policy.
  • You will be notified via email when your refund has been processed.
  • Processing times for the credit to appear in your account may vary by financial institution.

5. Shipping Costs

  • For defective, damaged, or incorrectly shipped products, Bare & Butter will cover all return shipping costs.
  • For other eligible returns (e.g., unopened products returned for personal reasons), return shipping costs may be deducted from the refund unless otherwise agreed in writing.

6. Non-Refundable Items

The following items are considered final sale and are not eligible for refund or return:

  • Opened or used products (except if damaged or defective)
  • Discounted, clearance, or promotional bundle items
  • Gift cards and e-vouchers
  • Customized or made-to-order products

7. International Orders

At this time, Bare & Butter only ships domestically within [Insert Country]. We do not accept returns or provide refunds for international orders.

8. Environmental and Sustainability Commitment

Returned products that are opened, damaged, or otherwise unsuitable for resale will be safely and responsibly disposed of, in accordance with hygiene regulations and sustainability practices. When appropriate, unopened and eligible returned products may be donated to minimize waste and support community initiatives.

9. Amendments to This Policy

We reserve the right to amend this Refund & Return Policy at any time, without prior notice, to reflect changes in legal requirements, business operations, or consumer needs. Any updates will be posted on our website and will take effect upon publication.

10. Contact Information

For all refund and return inquiries, please contact:
Bare & Butter – Customer Care

Email:     glowwith@bareandbutter.com
Website: www.bareandbutter.com