Cancellation Policy

bareandbutter.com · Last updated: July 2026

At Bare & Butter, every order is handmade in small batches with cold-pressed, organic ingredients and packed in glass. Because our products are personal-care items and packed to order, we ask that cancellations follow the simple terms below. This policy is designed to be fair to you while helping us protect the freshness, hygiene and quality of what reaches you.

1. Cancelling before your order is dispatched

You can cancel your order any time before it has been dispatched for a full refund. To make this easy, please request cancellation within 12 hours of placing your order, or before you receive your dispatch confirmation, whichever comes first.

  • Log in to your account, open the order, and select Cancel Order if the option is available; or
  • Write to us at glowwith@bareandbutter.com with your order number and the reason for cancellation.

Once we confirm the cancellation, the full amount is refunded to your original payment method.

2. Cancelling after dispatch

Once your order has been dispatched, it can no longer be cancelled, as it is already on its way to you. If you no longer want the order, you may decline the delivery when the courier arrives; the package will be returned to us, and we will process a refund (less any shipping charges already incurred) once it reaches our facility and is inspected.

If your product arrives damaged, leaking or incorrect, please see Section 5 — we will always make that right.

3. Orders that cannot be cancelled or returned

For your safety and hygiene, opened or used skincare products cannot be cancelled, returned or exchanged once delivered, except where the product is damaged, defective or incorrect.

Custom, limited-batch or promotional bundle items may also be non-cancellable once in production; this will be noted at checkout.

4. Refund timelines & method

  • Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method. We initiate the refund within 24–48 business hours of confirming your cancellation; it may take an additional 5–7 business days to reflect in your account, depending on your bank.
  • Cash on Delivery (COD): as no online payment was made, pre-dispatch COD cancellations carry no refund. For post-dispatch returns, any eligible refund is made by bank or UPI transfer to details you share with us.
  • Discount codes & loyalty points: one-time discount codes are treated as used and are not reissued on cancellation. Any loyalty points redeemed are credited back to your account.
  • Shipping & COD fees: shipping and COD handling charges (where applicable) are non-refundable once an order has shipped.

5. Damaged, defective or incorrect orders

We pack every glass bottle with care, but if your order arrives damaged, leaking, or is not what you ordered, please email glowwith@bareandbutter.com within 48 hours of delivery with your order number, a short description, and a photo (an unboxing photo or video helps us resolve it fastest). We will arrange a free replacement or a full refund, including shipping.

6. Cancellations by Bare & Butter

In rare cases we may need to cancel an order — for example, an item is out of stock, a pricing error, or we cannot deliver to your location. If this happens, we will notify you and refund any amount paid in full to your original payment method.

7. Need help?

We are a small team and happy to help. Reach us at glowwith@bareandbutter.com or through the Contact page, and we will respond within 24–48 business hours (Monday to Friday).

This policy may be updated from time to time; the version shown at checkout applies to your order.

Bare & Butter · Coimbatore, Tamil Nadu, India.